ATA has implemented a new computer assisted scheduling and dispatch system. This change was installed statewide under PennDOT and has been in operation since August of 2017.

     The new ATA Ecolane Mobility System has some new features that have helped ATA riders schedule trips quickly and efficiently.

     When you call to schedule a trip, you may be asked for your appointment time instead of a pick-up time. Please be ready to tell us the address of your appointment and we can arrange the pick-up time at your home or another address.

     The ATA call representative will confirm your trip information and fare while you are on the line. This helps us identify you and insure accuracy for your trip reservation.

     You may also call to set up a recurring trip subscription. We welcome these multiple reservations. You will be sent to a special call center representative to create this subscription trip for you on the ATA calendar. It is a very convenient way to manage your trips.

     The evening before your scheduled trip, you will receive an automated phone notification operated by ATA to confirm the pick-up time of your scheduled trip.

     You may notice different driver or vehicle may pick you up for your return trip. This is a new feature of a system designed to enhance your service and ATA’s efficiency. The driver may ask to confirm your identity. Under the new system, it is likely that you will get to know other drivers working for ATA. You will see better coordination of our vehicles and our drivers to accommodate as many passengers as possible.

     Remember that you must contact ATA for a ‘will call’ to set up the return trip. Our drivers will not be aware that you are ready to go home until you call 1(866) 743-3282 [RIDE ATA]. Ask the driver for ATA’s special bookmark called “IT’S MY RIDE” which has the phone number you need to use for your return trip. Keep it with you.

     Once again you will receive an automated phone notification from ATA about 15 minutes before the ATA vehicle arrives for your return home.

     The new Ecolane trip reservation system ihas improved efficiency and expands rides and service for riders now and in the future. If you have any questions or suggestions, call ATA Customer Service at 1(866) 282-4968.